Business Intelligence Solution Evolution

The global business resource planning (ERP) systems industry blossomed in the 1990s automating back office operations. These systems have now become needed for many companies. Businesses are now extending their transaction-based systems to support more strategic and complex decisions. Accordingly, ERP vendors are suffering from a range of solutions concentrating on business intelligence (BI) in a variety of functional areas.

However, the question must be asked: Will there be an evolutionary nature to the adoption and use of these various BI solutions similar compared to that which occurred with ERP systems? This article uses a two-pronged research method of check out the adoption of BI solutions in Australian companies. The first stage of the strategy involved a Web-based study to identify BI execution patterns.

This was then expanded to include a case-study approach. The research indicates an evolutionary maturity in the adoption and use of BI solutions. Much attention has been paid to optimizing business transactions and the associated processing of data. However, top-level management is disappointed in the role information technology plays in helping decision making in organizations. Having the ability to use information systems to support decision making has been a goal because the intro of computer technology to business.

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One kind of information system with this specific goal was termed a choice-support system (DSS). DSSs promised to provide managers with timely and relevant information, in addition to analytical capabilities to enhance decision making. As the demand for information systems to support effective decision making has increased, so have the conditions used to spell it out them: data warehousing, knowledge management, data mining, collaborative systems, online analytical processing-with business intelligence maintaining encompass all.

12.8 billion in 2002/03 (Knights, 2004). Figure 1 presents a model that demonstrates the evolution of business intelligence tools and usage. The lowest degree of the hierarchy is the business intelligence infrastructure. This represents the info warehouse which extracts data from operational systems and then transforms, consolidates, and aggregates this data in readiness for reporting to assist in decision making.

The next level, business performance management, refers to the use of the info from the info warehouse to provide reviews to management on key performance indications (KPI). Decision enablement identifies the automation of decisions (including KPI’s) based on historical decisions stored in an understanding repository. The best level of the hierarchy is business activity monitoring (BAM). This term, first coined by Gartner, identifies a process whereby key business occasions are monitored for changes or trends indicating opportunities or problems, enabling business managers to consider corrective action.

These BI systems are event-driven, real-time, and rule-based. The systems bring about the idea of analytics and dashboards also. A dashboard in the organization world provides a visual summary to the performance of the business; and this is displayed in an identical fashion to a car dashboard, which provides a visual summary of a car’s performance. The measures are usually KPIs with added knowledge based on previous performance criteria. These dashboards allow users to drill down, providing greater detail about the performance. Recently there’s been a consolidation of supplier BI solutions through take mergers and overs. The potency of a business intelligence solution relies largely on the underlying data infrastructure.

The importance of the fundamental data infrastructure is strengthened by McDonald’s model. Accordingly, the major ERP vendors with their data warehouse solutions have become major players in the business intelligence market. Although ERP systems have traditionally been concerned with managing the processing of business transactions rather than business intelligence, ERP system vendors are transforming their solutions to fit into the BI arena. This development is talked about by This post with specific mention of the leading ERP supplier, SAP. ERP systems are information systems that are integrated and modular, have wide business functional range, and are accountable for transaction control in a real-time environment.